Consumer Debt Collections

Consumer Debt collections or collection from Individual debtors has been one of our core debt collection services from the very beginning. We initially started collecting debt for the medical industry that involved large volumes of accounts.
 
To deal with these large volumes of accounts we have developed a very efficient debt collections process that utilizes state of the art software coupled with a dedicated call centre of well trained staff.
 
Our call centre has the ability to deal with large volumes of debtors on a daily basis, and thanks to our software partner Microworks voyager who provides our debt collection software we are able to run a smooth and effective collections process.
 
Debt Tec’s Collection Process:
 
Day                                                        Action
0                                         Final Reminder Letter– This letter serves as a letter of demand and is in accordance with both the the NCA and the Debt Collection Council of South Africa.
 
1                                         SMS 1ST Contact - YOUR ACCOUNT WITH (Client Name) IS STILL OVERDUE TO AVOID LEGAL ACTION, PLEASE CALL SHELLEY STARR 011 677 4211 REF 000001.
 
3                                        1ST Contact Phone Call -From Debt Tec Staff Member.
 
27                                     SMS Pre Listing- YOUR ACCOUNT WITH (Client Name) IS STILL OVERDUE. YOU WILL BE BLACKLISTED IN 2 DAYS. CONTACT SHELLEY STARR TO PAY. REF 000001.
 
31                                      List Debtor - We will be listing you with Trans Union I.T.C and XDS the new government credit bureau.
 
33                                      3rd Contact Letter – Confirming that the debtor has been blacklisted and will remain so until the debt has been paid in full.
 
35                                      SMS Listing SMS(YOU HAVE NOT PAID YOUR ACCOUNT WITH (Client Name). YOU HAVE BEEN BLACKLISTED. CONTACT 011 677 4211 TO PAY. REF 000001.) 
 
37                                      Legal Action - The account will first be accessed by our attorney before any legal action can be taken. Accounts are accessed on merit. For example, value of the account and collectability are carefully considered before any action is taken.